Geekin' Out

Wednesday, December 28, 2011

Holiday Musings

On Elevator Etiquette
Our building has the weirdest elevator etiquette ever. Its a mix of chivalry and... obnoxiousness. I don't know. It's difficult to explain but the way the elevator banks work, you end up with weird queues to get in to the elevator and generally men will wait for all the women to get on/off. Granted, the doors will close on you super fast but I didn't really expect there to be a difference in Chicago downtown elevator etiquette. It doesn't help that you have to switch elevators in the middle to get to whatever floor you're going to, so there's a whole herd of people moving from one bank to another. It's the little things.

On Captivate
I never expected it... but I miss the Captivate screens in the elevator. It at least gives you a natural place to stare without being awkward. Seriously, where do I look? At my feet? My phone doesnt work in the elevator. At the doors? Um?

Password Resets
(A Rant): Ok, I understand that SharePoint 365 is a new product. I get it. But I'm going to have 800 + users and you're telling me there's no way to a) let them reset their own passwords and b) no way to change the "Contact an administrator" message to something useful like "Contact this person"? I'm sorry, that seems like oversight of a pretty massive use case.

Thursday, December 15, 2011

Weeks 3&4

There is still cake day! (Now with singing!)
One of my favorite parts about Labs was monthly birthday cake. We do that at my non-profit too... except they also get fruit, for those that don't want cake. Oh, and there's singing. We sing EVERYONE's names for the whole month. Its hilarious.

That warm fuzzy feeling that comes with being invited to Happy hour
That's pretty much it. It's cool to be wanted, especially when you're new

Phones

I actually hate phones. I don't know how I survived as a consultant for as long as I did. Cold calling people, terrible. Phones ringing, terrible. I'm so ready for IMs to hit this place.


Culture

Switching from a "self service" culture to an "admin culture" is weird. I've been told that I can't get some training because I'm not an admin (I'm too high a level). This is backwards  - what if my admin is out of the office and we need to purchase/receive goods? We are an IT organization after all, we order a LOT of stuff at random times. Especially coming in to a situation where our "Lead Admin" is only 30% "ours" and is brand new to the org... it's a little bit worrying. Seriously, our admins are some of the most capable people in the org, but it's a very weird structure.


Being the Client
Being the client is funny. Especially when as the client, 2/3 of you have been consultants before, and you're working for a non-profit. It makes it really weird when your consultants miss deadlines or miss prioritize things.

Building Credibility
I'm pretty pumped about the way this job is starting out, in terms of the work. Starting in as a "generalist" with a project that's basically exactly what I'd been doing for the last year lets me build credibility without having to try too hard... I can learn my way through the organizational politics without having to work through a new tech that's too over my head.


On Townhalls and Tech Previews

"Did they just clap for Gchat?" "It's like we have an IT department". It's cool to be the new face of IT. I may not be a diversity hire in this organization (it's a non profit full of women, rather than being a tech company full of dudes), but I'm still a fresh face on the IT part of the organization that is doing new stuff. 


On Agendas

That consultant "I need an agenda slide" habit is hard to break ( but maybe that's not a bad thing, it's a decent meeting practice, its just a bit weird in a presentation). Sam and I had one for our GHC talk (no one else really did) and the boss has skipped over the one he put in his slides the 4 times he's given this presentation.

Monday, December 05, 2011

Week 2


Macs
Wow. So the Air is nice. I’ve gotten used to the gestures on the trackpad for sure (tried using two finger scroll on my netbook, which may actually support the gesture just not as well). 

I have a pet peeve though, and that’s information organization. I’m willing to believe Search should be the main navigation tool for finding information and it shouldn’t matter where it lives, but I do like a certain number of high level folders within my documents. (Or tagging, then having larger folders, but without tagging Search is not enough for business users). And I’ve got a specific use case beyond that: within DropBox, I have certain folders that are shared with certain people, depending on the folder. I’d like to be able to select specific folders to save my documents to, rather than the overall DropBox folder. Maybe it’s just a matter of adding those specific folders to my “favorites”, but in a lot of cases it adds more time to organize things the way I want them organized (and determine who has access to each of them).

On Desk Chairs
It’s very weird to me to sit on the “exec” side of the desk. I don’t really like sitting in the big chair behind the big desk while talking to someone. It doesn’t feel natural to me (in general, or as a management style).

On Consultants becoming clients
I have to imagine that it depends on the person, but I’m always curious if former consultants make better or worse clients. On the one hand, we understand what being on the other side of the contract is like. We also know how to manage scope creep, and how to ask for what we want.

O RLY?
“Phone service and equipment are managed by IT”. The first of many things that will come as a surprise that IT (me!) manages happened this week. There will also be things that surprise me that we don’t manage. It’s funny how things land organizationally in smaller businesses.

Noble Schools
This week I got to visit the applications/data team for Noble Charter schools. It was a really interesting experience – they have a hugely robust data practice that their teachers, principals, and entire culture buy in to. Having clean and up to date data provided by the teachers enables them to make decisions on how to best help their students (they get something concrete out of keeping their data up to date). Principals can make decisions that affect the whole school, and at a system level you can pick out the best teachers and the best schools and try to figure out what they are doing differently to encourage best practices.

Their data platform on the tech side is pretty straight forward and user friendly (leveraging Tableau). The tech is impressive but what really makes it work is the culture that buys in to the data, having impressive results that drive business value and lead to continuous requests for improvement both in the students, teachers, and the tech. Really impressive and well done!

We need IMs in here urgently
I overheard two people talking to each other through their phones. I could hear both of them through my ears. The pauses in speaking (and the content) did not make it seem like there was a third person on the phone.

Day 8
I finally found where the paper towels are in the kitchen. And I realized I have no candy in my desk, and had to resort to a Vitamin C supplement. Or just visit HR for the candy bowl.


A Non Work Rant
Seriously, how hard is it to not print a signature line on the Customer copy of receipts? You’ve already set it to print “Merchant” and “customer” on it, just don’t print a freaking signature line on Customer copy. It’s not that difficult!