Geekin' Out

Thursday, May 31, 2012

The blog is moving

The blog is moving...

Here. Please update your links. http://lnhaynes.wordpress.com/

(I feel like I achieved a new level of nerdery just trying to get this post up. A) I'm blogging from a Southwest flight B) I had to turn off the SWA banner iframe using Firebug in order to update the subject of this blog. I'm going back to my whiskey now, and going to watch Sherlock. The end)

Sunday, May 13, 2012

Has this happened to you?

You hear someone's name or a book title mentioned over and over and over again and you "Gee, I should check them out." And when you finally get around to it, you realized you've had one of their books, sitting on your shelf, just waiting to be read, for a while?

Being at an Ideas conference, Seth Godin's name was thrown around. A LOT. And I was like "Gee, I need to check his stuff out." His name has shown up in my "sphere" a ton of times in the last 6 weeks or so.

And then I was sitting at home today, trying to wean myself off the computer and Hulu, and realized I should go outside and read, and stop moping. And that I'd try to pick a book that I could get through today or at least in the next couple of days. I typically read on my Kindle, on the train, because I get a bit over an hour to read on the train most days, and I love not having to worry about "running out of book" while on the go. I have this stack of books that somehow made its way in to my life that I want to get through, so I figured today was as good as any.

You know what was sitting on the top of my stack of books? Poke the Box. I didn't even realize it was Seth Godin, until I picked it up. Seemed like the right book for the task, today, for so many reasons.

It's free, if you're an Amazon Prime Member and have a Kindle. Go read it. Took me less than two hours. I really recommend it. So much so that when I have new hires, I think I'm going to make them read it in their first week. Because I think it's important. It's probably the best rant you'll ever read.

Seth's writing style resonates with me, and it just served to echo a lot of the thoughts in my head from the Ideation Conference. We'll see how this goes. As soon as I pass this book on to someone else. 

For future reference, the current books I want members of my team to read:
Design of Everyday Things, Don Norman
Poke the Box, Seth Godin
Checklist Manifesto, Atul Gawande
I'm on the fence about including a Malcom Gladwell book on here. But maybe Blink. 

Saturday, May 12, 2012

#ideation12 - Doing well at Doing Good

So... I'll try to keep this post somewhat short... ok, not short, but shorter than it could be, because there are a lot of thoughts running circles in my head after the Ideation conference.  Each or some of these topics may get expanded into additional posts. I learned a lot, but in a lot of ways the conference served to make a lot of the ideas I had more concrete, backed up with more evidence, and more people thinking about things in ways that build my ideas.

The format was pretty cool - a day of intensives (I went to one on Collaboration and the main focus was on Chicago!) In any given day there'd be 2-3 sessions of workshops and 2 Big sessions. The big sessions primarily had 15 minute sessions where you heard a lot of ideas and the presenters tended to be hosting workshops later in the day - so if you were "double booked" for a workshop, you still got to hear at least a snippet of the presenter, which was very cool. And everyone was SO accessible - you'd see the presenters in other sessions, and they were very available to talk to - the conference was about 250 people. Awesome.

22 Hacks from Ideation12
If you don't want to read my words, but want to read someone else's, this is a good succinct summary of the conference takeaways.


Doing Well at Doing Good
One of the biggest thoughts that kept bouncing around was that so few non-profits know if they're doing well at doing good. There's a distinct lack of measurements, KPIs, and metrics. In a for-profit world - it's easy to talk about ROIs - what value comes out of a $10 investment, what's the return? This doesn't happen enough in the non-profit world. Further conversation needed with Eric Stowe of A Child's Right. 

Transparency
Also from A Child's Right - talking about transparency.  When their website shows children served, that's the most accurate as close to real time information as possible - when a well is not actively providing clean water, those children impacted come out of the number served. When a water treatment solution gets taken over by the gov't (good, sustainable) those numbers of children served get taken out. Ultimately, the goal of a non-profit is to put itself out of business (to end the need for help towards the cause because the mission has been completed). I don't think enough non-profits think this way. Lots of non-profits start because someone has a big heart for a valuable cause. In a lot of cases those with big hearts aren't or haven't been prepared to be system thinkers. Which makes the need for partnerships even more important.

Talking about Failure
The most successful entrepreneurs talk about their failures outright - they talk about why and how they screwed up and what they learned from it. Because learning is big. You won't make the same mistake again if you can talk about why you failed and how to avoid it in the future. And so many non-profits hide their failure (and I would posit, make the same mistakes again). Owning up to your failure and talking about it shows... personal transparency, maybe. It makes you more human. It makes you more trustworthy (especially as a leader). No one wants to follow someone superhuman.

Heck, talking about issues
One of the big takeaways I had from the Grace Hopper Celebration of Women in Computer was that people just needed to start talking about women in technology and the challenges that women face. The first step to addressing a problem is talking about it, and recognizing it. Towards the end of the ideation conference the last 3 speakers were amazing, and were all women. One of the speakers brought up that being a leading woman gets to be difficult, because there's a lacking community of other leading ladies to join.  It was interesting because in the first two days I was actually thinking that discussion of women leading orgs was missing (but in a sneaking back of the brain kind of way) - and then there it was! 

Social Entrepreneurship vs Entrepreneurship
In 5 years, there won't be a difference - every good venture will have a social cause at the back of it. Because that's what the consumers will want and how they will make their decisions.  I do think this is one of the things that will carry more women in to leadership positions as those with heart find a way to make their passions and their causes profitable.

Chicago as the center of Social Entrepreneurship
There have been several articles about how Chicago will never rival for Silicon Valley for something that boils down to "difference in work ethic". But I think Chicago will thrive in the world of Social Entrepreneurship because of the midwestern values. This was the closing thought from Patty from Groupon for Good, and it rocked the conference.

Reciprocality of Discussion, Openness
Some of the best discussions I had involved going up to the speakers in total "fan girl" mode - just being so impressed with the speaker that I needed to talk to them. And somehow those discussions ended up being the ones where I felt that I was also contributing something. The speakers had questions or asks of me that totally changed the conversation. Very cool. 

Humor
In a lot of cases, non profits and social impact organizations deal  with really serious issues. It's hard to be serious all the time - it just gets you down. The easiest way of dealing with that? Humor. Also, when you make people laugh, you have them in your hand, you have power over them. Especially if you can get them laughing about serious things. (Check out Ben Morrison  and his personal experience with Chrone's Disease). 
Personal Development
For now, I'll leave this at "this is a reminder to myself to write about my personal experience in more depth". Sorry.

Innovation in Non Profits
Read the above. This is a longer post. 

Awesome People and Orgs:
I met so many amazing people working at amazing organizations and changing the world around them. So. Awesome.

And I ended the conference out seeing Ben Morrison do standup  and then drinking with fellow conference goers until 1:30 am. Watching someone lick someone's face and then say "It was an In Kind donation"- Yeah, it was a good conference.


Monday, May 07, 2012

#ideation12 You want to get me riled up? Let's talk about alternative breaks.

So today I went to the pre-conference intensives for Ideation 2012.

And the first person I talked to happens to know one of my really good friends from college (that I already had plans to meet up with for dinner tonight - small world).

Anyway, she brought up this article : http://www.dailynorthwestern.com/forum/mogilevsky-alternative-student-break-s-impact-is-only-skin-deep-1.2688865?firstComment=0#forum

To which I had to respond, because the article got me riled up : 
"It's interesting – so this is the org that I'm on the board of directors for : http://www.alternativebreaks2012.org/ and their philosophy: http://www.alternativebreaks2012.org/philosophy/

From the article: "This is why I feel that ASB is really more about the students than about the people and communities they're helping.
It's more about the students' experience, their desire to learn about others, their need to feel helpful. To put it less charitably, it's a way for rich kids to feel good about themselves."


Haha, this article hit a nerve for me - I completely agree with the first sentence, and completely disagree with the second two.  I was on the ASB student board for UIUC, and this kind of debate happens internally to the planning boards. I think ASB is more about education than it is about service – a good ASB program will do a pre-break and a post-break service component in the community of the school (not sure about NU, but  a common counter to some of the arguments in the article). I think the point of ASB is about education – it's about opening the eyes of students who might have just thrown $5 to a charity before that now have exposure to the people affected by the issue (or, what some of the root causes ACTUALLY are rather than just what the media/society  say the problems are). There are plenty of ASB organizations that focus on the service side and not the education side – but I think they are missing the point."

But - read the "site comments" on the article. It's a few months old, and there are some good comments (note - that's not my college, and not my ASB program, but it's part of the AB movement). Says the professor's daughter who grew up in Lexington, KY very middle class, very privileged, and wouldn't be where she is today without the 7 ASB trips from college and the 2 years on the planning board. Not a single one of those trips focused on Early Childhood Education, but here I am working at a non-profit that focuses on ECE. So many of my ASB peers went on to do Teach For America or something else of "notable social impact". ASB opens your eyes and helps you build a network, when it's done right.

.... And that's why I'm on the Break Away Board of Directors. Any questions?

Sunday, April 29, 2012

If IT were a Woodshop

Reposting from my work blog, because I wrote it and the analogy cracks me up.

A bit about my background before we get into an extended metaphor: I came in to the world of IT through a minor in Computer Science and a secondary field of Human Computer Interaction (HCI). HCI is an interesting field - interdisciplinary by nature, it combines Computer Science, Psychology, Sociology, Anthropology - you name it. I usually say I like people more than I like computers and I like computers a whole lot... I'm very interested in how technology influences society which then influences technology - it's an interesting feedback loop. One example was back when the Facebook group "Jon Stewart for President" was started about 4 years ago  ​(unless it was Stephen Colbert...either way).A "cultural phenomenon" occured - the FB group hit one million users faster than anything that had been seen before, so much so that Facebook had to scramble on the server side of things to even support the size of the group and the pace at which it was growing. This is a cool example of that feedback loop - 1) The tech had to exist, 2) society had to be invested in it and 3)society drove technological change. So that's HCI in a nutshell (but it's a VAST field).

So, I was thinking about users and IT and some of the typical frustrastions between business users and IT. To be clear here, I'm not talking about our IT specifically - from my days as a consultant I saw a lot of different IT groups and a lot of their interactions with users, and similar patterns happened across the board. Let's say IT is a woodshop. You go to IT with two pieces of wood and says "I need these two pieces of wood joined together". IT goes back to their shop with some tools, mysteriously disappears for a while, and comes back in what seems like a ridiculously long time with your two pieces of wood joined together with some nails.

More often than not... it's not what you expected based on the model you had in your mind of how you needed the two pieces of wood joined and it's not really useful to you, leading to a sense of frustration and wasted time. There are a lot of different ways of joining two pieces of wood - if you're making a picture frame, it's probably substantially different than how you would join two pieces of wood together to build a step stool or if you just have two short pieces that need to be one long piece. Maybe you didn't need nails at all - maybe screws were the right fastener, or maybe you actually needed a hinge.

In a lot of cases, this is a question of communication. At some point between the User and the developer/wood shop worker, there needs to be a question asked, or a conversation that follows -  "Well, what are you trying to do with this? Will you ever need to take it apart? How much force does the joint need to support?". In many cases this conversation never happens, and IT products are created based on a model of the words used to describe the surface of the problem you were trying to fix ... that doesn't match your expectations. Granted, some users hand over detailed specifications of exactly what they need, but generally the ownership of clearly defining the problem lies... somewhere between the user and the developper (though in a lot of cases, I think the user ends up feeling bad that they didn't know how to describe their problem or need. It's NOT your fault, I promise).

Then there's usability. Let's say the product comes back from IT and it works for what you needed it to do - but they used nails that were too long, so there are some sharp and pointy ends. It works, but you have to be REALLY careful how you handle the product or you might get hurt, or worse, you might get tetanus. Now, most IT software products aren't going to give you tetanus, but poor usability can leave you feeling frustrated - things like putting in tons of data only to find the system didn't save for some unknown  or poorly explained reason.

I guess my point is that the frustration is totally understandable - I want to help be that communication bridge so that we're working on things that matter and help you do your work more efficiently, and that we're not wasting anyone's time designing something that doesn't work as you expected it to. We can only get to things that work if we talk about it - so let's talk!
On that note, this comic is one of my favorites on the subject :

Saturday, April 21, 2012

My Speech from the University YMCA Auction


Hi Folks,

So I think I’m here today because I’ve had the opportunity to grow a career that lets me donate to the Y often (and relatively early in my career) so I’m on the minds of the staff on a fairly regular basis. Some might point to my engineering degree for the ability to give, but in a lot of ways I think the Y is responsible, and I’m pretty vocal about how important the Y was to my career and my life.

I can’t talk about the Y and my experiences here without going back to the beginning. I grew up in Lexington, Kentucky and knew I wanted to go in to Engineering, eventually deciding on the University of Illinois – partially because there was no where else to go in the state if I wanted out of my hometown, and partially because I really liked the General Engineering program (and I might have thought it was Engineering Undecided at first, but it still sounded like a good fit). It was a nice 5 hour drive from home – close enough that I could go home for the weekend, but not so close people could just pop in without warning me first.

I found Alternative Spring Break on Quad day my freshman year – you all could not have gotten my attention earlier if you’d tried, as Alternative Orientation wasn’t a thing when I started. I proceeded to go on a trip to Gallup, New Mexico for Spring Break with 7 other students and was immediately hooked. On that trip, I was introduced to Teach for America and spent the next 3 years convinced that that was what I was going to do post college.  The following fall I Site Facilitated a trip to Goshen, Indiana.

I applied for ASB board the following semester while I was studying abroad, and landed in the Trip Fundraiser Role. After that, I served as Site Facilitator Trainer and spent my senior year bouncing sometimes serious and sometimes ridiculous ideas off of one another with two fantastic people. Beyond that I served on the board of Governors for a year and got to know a lot of the lovely people in the room through a variety of meetings and events.  All told I went on 7 trips, held two ASB Board Positions, one Board of Governors position, and helped coordinate a national trip for the Campus Coalition of YMCAS. When I’d tell people that my major was General Engineering, my friends would laugh and say “but realistically, her major is ASB”.

When it comes down to it, my involvement at the Y prepared me more for holding a job in the real world than the majority of my engineering classes did. In job interviews, my involvement with ASB was one of the first things interviewers would spend time talking about  - it was the thing that made me stand out from other reasonably good but by no means perfect students – I learned early on I’d rather spend two hours thinking about encouraging dialogue around diversity on volunteer trips than thinking about voltage and digital signal processing and was willing to take grade hits for it. But think about the skills I walked away with by focusing on my Y involvement rather than agonizing over specific homework problems.  Organized service trips for over 300 students with a team of 15 other people? Supervised and tracked 15 different groups simultaneously trying to raise money on a deadline? Trained 60 different student leaders how to lead a volunteer trip and shape the experience of their participants? Learning when to step in when those leaders were falling short? Participated in a Capital Campaign Project? Worked remotely to plan a volunteer trip for multiple schools and 50 students? Seriously, who walks into a job interview at 21 or 22 years old with that kind of experience except a Y Student leader? The Y gave me such a head start on a wide range of skills many corporate employees don’t get until much later in their careers.

Despite being convinced for 4 years that I was going to participate in Teach for America – something changed my senior year and I decided to stay at Illinois a 5th year. After an internship at Accenture, I decided to work there full time – I’d found work that I enjoyed with a community of people that were generally awesome. And, honestly, it felt a little like selling out at the time. But now, four years later – I can say it was a pretty solid decision. I organized a few trips during my tenure for coworkers to go down to Nashville to build wheelchair ramps, and was recognized in annual reviews for that commitment – it was very cool to be in an environment that not only would coworkers be interested in a volunteer trip on their vacation time, but that there would be positive performance evaluation associated with it. I’m much more comfortable with my decision to “sell out” now than I was at graduation. I walked away from Accenture with the ability to donate to causes I care about and a whole arsenal of skills I wouldn’t have picked up somewhere else. More than that, I made networking connections that got me in my current job at Ounce of Prevention Fund – my boss is a former Accenture Tech Labs guy.

The Ounce, by the way, is a non-profit dedicated to Early Childhood Education and does a wide range of program delivery, research, advocacy, and policy activities at the state and federal level. I tell my boss frequently that a job in Early Childhood Education would never have shown up in my job search, as my real passion is encouraging diversity in Science, Technology, Engineering, and Math, but I can’t imagine a better career fit for me at this moment where I both bring skills to the table and grow my own capabilities for whatever may be next.

In my interview with the COO at the Ounce (my bosses’ boss) – she asked why I was interested in taking a job with the Ounce, and if I’d ever worked with a non-profit before. The fact that I still have a lot of my involvement with ASB and the Y on my resume and had continued service initiative throughout my time at Accenture resonated with her – I had a clear demonstration that aside from being a solid skills fit for the position, my heart was in it, the non profit world wasn’t completely foreign, and that I was going to be committed to the cause.

I’m here today, because I feel like the Y continues to give to me personally and professionally. Mike Stephens recently nominated me for the Break Away Board of Directors and I spent last weekend at my first in person Board meeting. It was immediately like walking into a room full of long lost family members, and I wouldn’t have been in that room had it not been for my connections and experience with ASB, the Y, and Campus Coalition of YMCAs. It was a nice reminder of being part of a movement, and that I’m much happier in general when I’m busy and part of something that is bigger than myself – something I think is very true of my experience with the Y.

When it comes down to it, my time at the Y involved a lot of education, both professionally and personally. I learned etiquette rules, like how to politely deal with olive pits at a Y event (thanks to Gloria).  I remember as a student on the board for multiple years, feeling frustration at the same conversations and debates happening year after year. But at the core, it doesn’t hurt the board to debate the same issues repeatedly, because those discussions are a big part of personal development, learning how groups work together and what your own leadership style is in a group.

Beyond just education, I wouldn’t have many of the relationships I have today without the Y. Aside from dragging my friends that I met outside of the Y on ASB trips, I met many of my current best friends through ASB and the Y. Seriously, most of the people I routinely hang out with in Chicago are Y Alum.  I won’t go in to my dating history, but I will let you all know that a substantial number of the guys I’ve dated have had some sort of Y affiliation. I think the Break Away meeting last weekend and that sense of homecoming even though I was walking in to a room full of strangers rings true of my Y experience and why I continue to stay involved – the people that find themselves at the Y are some of the most passionate, interesting, and motivated people that you can find, anywhere.

The Y takes students that have this amazing trait – we tried to pin it down last weekend, and the closest we got was “spirited idealism” – that trait that people leave a room or a building cleaner than they found it, that they feel they are not doing enough unless they’re giving 110%, and that they have endless amounts of fun even when doing something mundane.  The Y provides a home for these students to come together and grow as people and as leaders, giving them both a physical venue and a mental home. I’m so lucky I found the Y on my first day on campus – I can’t imagine all the opportunities, friendships, and experiences I would have missed out on had I not stopped at that booth.

Thank you and good luck with the bidding.

Sunday, April 01, 2012

Innovation on the Brain

 Innovation and Tech Scene in the Midwest
This article pissed me off. And a lot of other people in the Midwest Tech Scene.  But it fits in with several other discussions I've had, and ultimately makes a lot of sense. The folks at the TechLabs all had entrepreneurial inclination, but in a lot of cases were married by 25 and had kids on the way (well, the men at least, not so much for the women, but that's another story for another time). You don't see that too often in the valley, where folks work long hours because their dream for their startup is their family/baby/relationship/etc.

I went to the Technori Pitch on Tuesday to support my buddies at OurLabel. The Keynote speaker was one of the co-founders from SIRI, who is moving back from the valley to Chicago, and spoke highly of engineering in Champaign (and Northwestern) and trying to keep the strong engineering students in the area. There's a lot of cool entrepreneurial & venture capital stuff going on in the midwest, but there is a huge drain of talent out to the west coast. I have to wonder what would happen if more people stuck around here and started something new.

 Startups & Believable Leadership
 One of the interesting things about going to the pitch was hearing 6 different pitches from wildly different startups and looking at the Charisma of the co-founders - a huge variety in the ideas, the leadership, how the team came together, and how they were trying to scale their business (or even looking at the competition). It was really interesting watching their presentation styles - the first presenter  (ZealousGood) seemed like she was super sharp, super motivated, and had a good sense of how to try a business and scale it up. The next founder (Lovendar) was less likeable (in my book) but obviously has something that she could pitch on the Today Show or Oprah and make a lot of money with/go far/get a huge user base - but entirely less compelling to me, personally. She had great stage presence, and clearly had a good idea and good engagement with the crowd. Then there were some pitches that were great ideas, but the co-founders just weren't compelling at all to listen to. It definitely re-inforced the idea for me that good ideas will only get you so far, but being able to communicate your idea in a compelling way to a wide variety of audiences is probably equally important. There's a lot of public speaking classes out there, but if public speaking is not your thing and you really want to succeed in business, finding that partner that can be the "public face" of your idea is really important.

Gamification Schools
On Wednesday I got to tour the Chicago Quest Charter school - it was SUPER exciting and kind of blew  my mind. (So much so that when I was introducing myself I threw my pen halfway across the room. Woops.) It was "Boss Level" week - basically the end of the trimester - so all the kids were in their home base working on a puppet show. Very cool to see such tight technology integration and have the kids focus on teamwork (especially with 6th and 7th graders!). Talking to the staff was really interesting when they talked about the melt downs that kids have - imagine group projects in college where you have to deal with people you don't particularly like, but all of the hormones of middle school.